Shipping policy

Last updated: September 9, 2026

Thread Hearth ships physical products from the United States to eligible addresses in the 50 U.S. states. All eligible orders receive free standard shipping.

Shipping Area

We ship only within the 50 United States. We do not ship internationally or to U.S. territories. We do not ship to P.O. boxes or military addresses, including APO, FPO and DPO addresses.

Order Processing

Orders are normally processed within 1 to 2 business days. Business days are Monday through Friday and exclude U.S. federal holidays. Processing time begins after payment authorization and does not include carrier transit time.

Estimated Delivery

Standard transit time is normally 3 to 7 business days after shipment. The typical total time from order placement to delivery is approximately 4 to 9 business days. Delivery dates are estimates and may be affected by severe weather, carrier disruptions, peak seasons, address problems or other circumstances outside our reasonable control.

Shipping Cost

Standard shipping is free for all eligible orders. No minimum purchase is required. Any optional expedited service, if offered at checkout, will display its cost before payment.

Tracking

When tracking is available, we will send shipping confirmation and tracking information to the email address used at checkout. Tracking may take up to 48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee an address change after processing begins and cannot redirect an order after shipment. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Delays and Unavailable Items

If we cannot ship within the stated timeframe, we will contact you with updated information and, when required, offer the choice to accept the delay or cancel the affected order for a full refund to the original payment method.

Lost or Damaged Packages

If tracking shows a package as lost, or the package arrives damaged, contact support@threadhearthco.com with your order number. For damage claims, include photographs of the item and packaging. We will review the carrier information and provide an appropriate resolution.

Contact

Email: support@threadhearthco.com

Phone: +1 720-233-5065

Business address: 9008 Conjunction Rd, Hartville, MO 65667, United States

Customer service hours: Monday through Friday, 10:00 AM to 6:00 PM Eastern Time, excluding U.S. federal holidays.