Shipping policy

Thread Hearth is operated by THREAD HEARTH LLC. Orders are shipped from 9008 Conjunction Rd, Hartville, MO 65667, United States.

Shipping destinations
We ship to eligible street addresses in all 50 U.S. states. We do not ship internationally, to U.S. territories, P.O. boxes, or APO, FPO, or DPO addresses.

Shipping cost
Standard shipping is free on all eligible orders, with no minimum purchase. We do not offer expedited shipping.

Processing and delivery
Orders are processed within 1–2 business days after payment is authorized. Business days are Monday through Friday, excluding U.S. federal holidays. Standard shipping takes 3–7 business days after shipment. The total estimated time from order placement to delivery is 4–9 business days.

We send a shipping confirmation and tracking information to the email address provided at checkout when the order ships.

Address changes and delivery issues
Please contact us promptly if you entered an incorrect shipping address. If the order has already shipped, an address change cannot be assured. If your package is lost or arrives damaged, contact us with your order number. For a damaged item, please include photographs of the item and packaging so we can resolve the issue.

Contact
Email: support@threadhearthco.com
Phone: +1 720-233-5065
Business address: 9008 Conjunction Rd, Hartville, MO 65667, United States
Customer service hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time, excluding U.S. federal holidays