Frequently Asked Questions

Where do you ship?

We ship to eligible street addresses in all 50 United States. We do not ship internationally, to U.S. territories, P.O. boxes, or APO, FPO or DPO addresses.

How much is shipping?

Standard shipping is free on all eligible orders, with no minimum purchase. We do not offer expedited shipping.

When will my order arrive?

Processing takes 1–2 business days after payment authorization. Standard shipping takes 3–7 business days after shipment. The total estimated time from order placement to delivery is 4–9 business days. See our Shipping Policy for details.

How do I track my order?

We send shipping confirmation and tracking information to the email address used at checkout when the order ships. Allow up to 48 hours for the carrier’s tracking page to update.

Can I cancel an order?

You may request cancellation before shipment by emailing support@threadhearthco.com. After shipment, please follow the return process. See our Cancellation Policy.

What is the return window?

You may request an eligible return within 30 calendar days after delivery. Contact us before sending the product back. See our Return & Refund Policy.

Who pays return shipping?

We provide a prepaid shipping label for every approved return or exchange. We do not charge a restocking fee.

When will I receive my refund?

We issue an approved refund to the original payment method within 10 business days after approval. Your payment provider controls when the credit appears in your account.

Do you accept exchanges?

Yes. Eligible exchanges requested within 30 calendar days after delivery are accepted subject to product availability. See our Exchange Policy.

How can I contact you?

Email support@threadhearthco.com or call +1 720-233-5065, Monday through Friday, 10:00 AM to 6:00 PM Eastern Time, excluding U.S. federal holidays.