Frequently Asked Questions

This page answers common questions about shopping with Thread Hearth.

Where do you ship

We ship only to eligible addresses in the 50 United States. We do not ship internationally, to U.S. territories, P.O. boxes, or APO, FPO or DPO military addresses.

How much is shipping

Standard shipping is free on all eligible orders, with no minimum purchase.

When will my order arrive

Processing normally takes 1 to 2 business days. Standard transit normally takes another 3 to 7 business days. The typical total is approximately 4 to 9 business days.

How do I track my order

When tracking is available, we send it to the email address used at checkout. Allow up to 48 hours for the carrier’s tracking page to update.

Can I cancel an order

Yes, you may request cancellation before shipment by emailing support@threadhearthco.com. After shipment, use the return process.

What is the return window

You may request an eligible return within 30 days after delivery. Contact us before sending the product back.

Who pays return shipping

We provide a prepaid shipping label for every approved return or exchange. We do not charge a restocking fee.

When will I receive my refund

Approved refunds are issued to the original payment method within 10 business days after approval. Your payment provider may take additional time to post the credit.

Do you accept exchanges

Yes. Eligible exchanges requested within 30 days after delivery are accepted subject to product availability.

How can I contact you

Email support@threadhearthco.com or call +1 720-233-5065, Monday through Friday, 10:00 AM to 6:00 PM Eastern Time, excluding U.S. federal holidays.