Privacy policy
Last updated: September 9, 2026
This Privacy Policy describes how THREAD HEARTH LLC, operating as Thread Hearth, collects, uses and shares personal information when you visit https://threadhearthco.com, make a purchase or otherwise contact us.
Personal Information We Collect
We may collect identifiers and contact details such as your name, billing address, shipping address, email address and telephone number; order and transaction details; payment-related information processed by our payment providers; account and customer-service communications; device, browser, IP address and website activity; and marketing preferences.
We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support our store.
How We Use Personal Information
We use personal information to process payments and orders; arrange shipping, returns, exchanges and refunds; provide customer support; maintain and improve our store; prevent fraud and protect our rights; comply with legal obligations; and send marketing communications when permitted.
How We Share Personal Information
We may share personal information with Shopify, payment processors, shipping carriers, fulfilment and technology providers, analytics and advertising providers, professional advisers, government authorities when legally required, and parties involved in a business transaction. These parties receive information only as needed for their services or as permitted by law.
Our store is hosted by Shopify. Information about how Shopify handles consumer personal information is available at https://privacy.shopify.com/en.
Cookies and Similar Technologies
We and our service providers use cookies and similar technologies to operate the website, remember preferences, understand store performance, prevent fraud and support advertising. You can manage browser cookies and use any cookie banner or Your Privacy Choices link displayed by our store. Disabling cookies may affect some store functions.
Targeted Advertising and Privacy Choices
We do not sell personal information for money. Some disclosures for analytics or targeted advertising may be treated as a sale, sharing or targeted advertising under certain U.S. state laws. Where applicable, you may opt out through the Your Privacy Choices link on our website or by emailing us. We honor legally required browser-based opt-out preference signals where applicable.
Retention and Security
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and tax records, resolve disputes and meet legal obligations. We use reasonable administrative, technical and organizational safeguards, but no method of transmission or storage is completely secure.
Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion or a copy of personal information, and to opt out of certain sharing or targeted advertising. You may also have the right to appeal a decision. To submit a request, email us. We may verify your identity before completing the request. Authorized agents may submit requests when permitted by law and supported by valid authorization.
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting support@threadhearthco.com. You may still receive transactional messages about orders and customer service.
Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.
Changes to This Policy
We may update this policy to reflect changes to our practices, services or legal obligations. The current version and its updated date will be posted on this page.
Contact
Email: support@threadhearthco.com
Phone: +1 720-233-5065
Mailing address: THREAD HEARTH LLC, 9008 Conjunction Rd, Hartville, MO 65667, United States