Exchange Policy

We accept exchanges of eligible products requested within 30 calendar days after delivery.

Eligibility

The product must be unused, unwashed and unaltered, with any original tags and packaging. Exchanges are subject to availability.

How to Request an Exchange

Email support@threadhearthco.com with your order number, the item being exchanged and the requested replacement. Please wait for approval and return instructions before shipping anything.

Exchange Shipping and Fees

We provide a prepaid return label for approved exchanges and free standard shipping for the replacement. We do not charge an exchange fee or restocking fee.

Unavailable Replacement

If the requested replacement is unavailable, we will offer another available option or, after receiving and inspecting the returned item, issue an approved refund to the original payment method within 10 business days.

Damaged or Incorrect Items

If you received a damaged, defective or incorrect item, contact us promptly and include clear photographs so we can arrange an appropriate replacement or refund.

For the full return conditions, see our Return & Refund Policy.