Refund policy

Last updated: September 9, 2026

This Return and Refund Policy applies to purchases made from Thread Hearth at https://threadhearthco.com. We accept returns of eligible products within 30 days after delivery and provide prepaid return shipping for approved returns.

Return Window

You may request a return within 30 calendar days after the carrier confirms delivery. To start a return, contact us at support@threadhearthco.com before sending the product back. Returns sent without prior authorization may be delayed or refused.

Return Eligibility

To qualify for a return, the product must be in the same condition in which it was received, unused, unwashed and unaltered, with any original tags and packaging. You must provide the order number and may be asked for photographs when an item is damaged, defective or incorrect.

Products damaged through misuse, improper care, normal wear after use or alterations made after delivery are not eligible for return unless applicable law requires otherwise.

How to Return an Item

Email support@threadhearthco.com with your order number, the item you want to return and the reason for the return. If the return is approved, we will provide return instructions and a prepaid shipping label. Please use the provided label and keep the carrier receipt until the return is completed.

Approved returns must be sent to: THREAD HEARTH LLC, 9008 Conjunction Rd, Hartville, MO 65667, United States. Do not send a return to this address until you have received return authorization and shipping instructions.

Return Shipping and Fees

We pay return shipping for all approved returns, including returns for buyer remorse, damaged products, defective products and incorrect items. We do not charge a restocking fee.

Damaged Incorrect or Defective Orders

Inspect your order after delivery. If an item is damaged, defective or different from what you ordered, contact support@threadhearthco.com promptly with your order number and clear photographs. We will review the issue and provide a replacement, exchange or refund as appropriate.

Exchanges

We accept exchanges requested within 30 days after delivery. Exchanges are subject to product availability. We provide prepaid return shipping for approved exchanges and do not charge an exchange or restocking fee. If the requested replacement is unavailable, we will offer a refund to the original payment method.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since we approved the refund, contact us.

Order Cancellations

You may request cancellation at any time before the order ships by contacting support@threadhearthco.com. An order is not cancelled until we confirm the cancellation. Once an order has shipped, it cannot be cancelled, but it may be returned under this policy. Approved cancellation refunds are issued to the original payment method within 10 business days.

Contact

Email: support@threadhearthco.com

Phone: +1 720-233-5065

Business address: 9008 Conjunction Rd, Hartville, MO 65667, United States

Customer service hours: Monday through Friday, 10:00 AM to 6:00 PM Eastern Time, excluding U.S. federal holidays.