Contact information

Last updated: September 9, 2026

Contact Thread Hearth for questions about products, orders, shipping, returns, exchanges, refunds or website privacy.

Customer Service

Email: support@threadhearthco.com

Phone: +1 720-233-5065

Hours: Monday through Friday, 10:00 AM to 6:00 PM Eastern Time, excluding U.S. federal holidays.

We aim to respond to email inquiries within two business days.

Business Information

Legal business name: THREAD HEARTH LLC

Store name: Thread Hearth

Website: https://threadhearthco.com

Business and mailing address: 9008 Conjunction Rd, Hartville, MO 65667, United States

Return Requests

Contact support@threadhearthco.com before returning any product. Approved returns use the instructions and prepaid label we provide. Do not send an unauthorized return to the business address.